Privacy Policy

Effective Date: November 1, 2021

This Privacy Policy applies to personal and other information that may be collected when you interact with Exley Publications Limited and its affiliated and subsidiary entities, including their respective businesses and operations (collectively, "Exley Publications"); (b) businesses and operations managed or operated by Exley Publications; (c) the website owned, operated and managed by Exley Publications, that links to this Privacy Policy, located at the URL https://www.helenexley-usa.com (the "Site").

Protecting the privacy and security of your personal information is a priority at Exley Publications, and we believe that a single, comprehensive privacy policy that is straightforward and clear is in the best interests of our customers and our businesses. Personal information is sometimes referred to as personal data in certain jurisdictions.

Exley Publications reserves the right to modify or amend this Privacy Policy at any time. You will be notified of any material changes to this Privacy Policy which are less protective of customer information prior to such changes becoming effective. We may notify you of these changes by email reminders, by notice on this site, or by other acceptable means. Such modifications will only apply to information collected on, or after, the date of the modification.

Below you will find answers to the following frequently asked questions about how we collect, use and share your personal information:

What is the personal information that we collect?
Why do we collect personal information?
How do we collect your personal information?
How do we use your personal information?
With whom do we share personal information?
How do we protect personal information?
How do we respect your choices about your personal information?
Exley Publications does not sell your personal information under the customary definition of sale.
Whom do I contact if I have questions or concerns?
What other information about Exley Publications’ Privacy Policy would I want to know?

What is the personal information that we collect?

Depending on how you choose to interact with Exley Publications, we may collect personal information from you, for example your name, e-mail address, billing address, shipping address, phone number, credit card or bank account information, date of birth and other persistent identifiers that can be used to personally identify you. We may also collect other personal information regarding your interaction with the Site, including usage information, the items that you browse, purchase and otherwise access, and your geographic location.

Why do we collect personal information?

We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our books, gifts and stationery items (collectively “Products”) and services, with a particular focus on the Products that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information?"

Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account.

How do we collect your personal information?

Information that you provide to us

As a general matter, you can browse on the Site without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in Section 3(b) of this Privacy Policy, including site analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies.

However, there are a number of circumstances in which you may need to provide us with your personal information.

The most common of these circumstances include:

Making a purchase or placing an order
Creating and Account
Contacting customer service
Interacting with social media sites
Signing up for promotional communications

For your convenience, we have provided a summary description of each of these circumstances below:

Making a purchase or placing an order

When you make a purchase or place an order online, you may need to submit personal information to us.

Contacting Customer Service

When you contact customer service, we may ask you to provide, or confirm, personal information so that we can better serve you.

Interacting with social media sites

The links on the Site provide you with the ability to connect with Exley Publications and which may provide access to personal information such as contacts or lists of friends. These or related applications may also allow you to provide information directly to social media sites including information about your purchases, physical location, or comments.

Signing up for promotional communications

If you sign up to receive promotional communications or notifications from us, we may ask you to provide personal information so that we can provide these to you.

Information automatically collected[1]

There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:

Web server logs
Cookies
Third party web analytics services
Social media sites
Business partners, contractors, and other third parties

For your convenience, we have provided a summary description of each of these circumstances below:

Web server logs

When you visit the Site, our web servers may automatically log information that your browser sends us. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access the Site; and the Internet address of the website from which you linked directly to the Site. We may also collect information regarding search queries run on the Site. We use this information to monitor the usage of the Site and as necessary for our business.

Like many online retailers, we and/or our third party providers use cookies to recognize you as you use or return to the Site. This is done so that we can personalize and enhance your browsing and shopping experience. "Cookies" are small files that are placed in your browser to collect information about your activities on a Site. Cookies help us to: (1) speed navigation, keep track of items in your shopping bag and provide you with content that is tailored to you; (2) remember information you gave us so that you do not have to re-enter it; (3) determine the effectiveness of some of our and our third party partners' marketing efforts and communications; and (4) monitor the total number of visitors, pages viewed, and the total number of ads displayed.

Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. To learn more about the types of cookies that we use and how to manage your cookie settings please click here to access our Cookie Policy.

Third party web analytics services

We work with third party service providers, including but not limited to Google Analytics to help us better understand how you use the Site. These third party service providers will place cookies in your browser to collect information such as how you were referred to the Site, how you navigate around the Site, what you purchase and what traffic is driven by various marketing methods. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address, or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.

To learn more about the privacy practices of Google, you may review its privacy policy located here. To disable the Google Analytics cookie and other third party web analytics service provider cookies, you can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.

Social media

We may provide you the ability to sign into a Site using a social media account such as a Facebook, Twitter, Instagram, or Google account, or use your social media accounts to share information from the Site. In these cases, as well as when you choose to join (or "like") an Exley Publications page on a social media site, the social media site may provide us with certain information about you, including but not limited to your contacts and other "likes". In addition, we may share your information, including personal information, with third party vendors to facilitate your choice to sign into a Site using a social media account. Please see the privacy policy for the applicable social media site to learn more about how these sites share your personal information.

Business partners, contractors, and other third parties

We may collect personal information and other information about you from business partners, contractors and other third parties. This includes, but is not limited to, instances in which you affirmatively authorize third parties to provide us with information. Such information may be collected via, but not limited to, software applications that you download or use on your Device or that otherwise allow you to interact with Exley Publications.

How do we use your personal information?

Exley Publications uses your personal information across our enterprise to provide you with a superior customer experience and, as necessary, to administer our businesses. For example, we use your personal information to:

Provide you with products, services and information including recommendations and other information on the Site, through emails from our businesses, and on the Site and online interactive communities, your Products, and software, and display associated content and advertising;
To protect against deceptive and fraudulent activity;
Provide customer service by telephone and online;
Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our products and services;
Communicate with you about special offers, events, or new products or services that may be of interest to you;
Customize and enhance the Site;
Make communications necessary to notify you regarding security, privacy, and administrative issues; and
Manage our business.

With whom do we share personal information?

Protecting the privacy and security of your personal information is a priority at Exley Publications. Exley Publications shares your personal information with:

Other entities in the Exley Publications group of companies. Exley Publications owns and operates other operations and businesses and we may share your personal information with our other business units and operations, even if such business units or operations are sold.
Partners. We may provide personal information to our partners that provide product and service offerings or technologies that we think may be of interest to you. We may offer you the opportunity to opt-in to receive information from our partners, which may result in your personal information being shared with our partners. The use of your information by our partners and their vendors and contractors will be subject to the privacy policies of our vendors once such information is transferred.
Service providers, subcontractors and agents who perform services on our behalf. We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by Exley Publications. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.
Credit card companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions. Although Exley Publications’ treatment of this information is governed by this policy, the use of your information by the third party financial institutions and their vendors and contractors will be subject to their own privacy policies.
Law enforcement officials and as required by law. Exley Publications may release personal information to third parties when we determine, in our judgment, and without your consent, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; (c) establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, (d) protect the rights, property or safety of Exley Publications, our employees, our customers, users, or others; or (e) to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
Sales, mergers, and acquisitions. If Exley Publications becomes involved in a merger, acquisition, restructuring, reorganization, or any form of sale or other disposition of some or all of its assets, personal information and your transaction history may be provided to the entities and advisors involved subject to a confidentiality agreement, and we will provide notice to you at your email address on file before any personal information is finally transferred and becomes subject to a different privacy policy. Such a transaction may involve us (i) retaining the right to continue to use transferred personal information in addition to the right of the transferee to use such information, and (ii) engaging in additional transfers of personal information (including new personal information) with the transferee from time to time following such a transaction.
Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.

How do we protect personal information?

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Where the Site permits you to create an Exley Publications account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

How do we respect your choices about your personal information?

You may choose to opt out from receiving marketing and promotional communications from Exley Publications at any time by following the instructions below.

At any time, a customer may choose to opt-out of the receipt of any promotional communications by clicking on the opt-out link provided at the bottom of each email and following the instructions.

Even if you opt-out of receiving promotional communications, you may continue to receive emails and notifications relating to order confirmations, back order notifications, membership information, and/or other business-related communications.

Exley Publications does not sell your personal information under the customary definition of sale.

We do not provide your name, phone number, address, email address or other personally identifiable information to third parties in exchange for money.

However, under certain state privacy laws, sharing information for advertising purposes may be considered a “sale” of “personal information.” You have the right to opt out of the “sale” of personal information, and to stop the information transfers that might be considered such a “sale” from our website or applications by contacting us with your request.

Analytics & Targeted Advertising

You may choose to opt out of collection of automatically collected information, including cookies, Google Analytics and targeted advertising, by following the instructions given in Section 3(b) above, or by using the functionality in your browser to reject cookies.

Accessing, correcting and deleting your information

You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Finally, you have the right to request that we delete your personal information. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.

Please address written requests and questions about your rights to privacy@helenexley-usa.com or call us at +44 (0) 1923 474480.

California residents may be entitled to object, or opt-out, of having their information sold to third parties. If you are a California resident and would like to opt-out of having your information sold, please contact us to make such request. We do not discriminate against California consumers who exercise any of their rights described in this policy.

Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

Whom do I contact if I have questions or concerns?

If you have any questions about this Privacy Policy, please contact us by any of the details listed here: https://www.helenexley-usa.com/contact-us.

What other information about Exley Publications’ Privacy Policy would I want to know?

Policies for Minors, including children under the age of 13

Exley Publications is committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information of Minors under the age of 13, including the Children’s Online Privacy Protection Act of 1998.

Except as noted below: (i) our products and services are marketed for and directed towards purchase by adults or with the consent of adults; (ii) Individuals under the age of 18 ("Minors") are not permitted to use the Site without the supervision of a parent or legal guardian; (iii) we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on the Site; and (v) should we learn that someone under the age of 13 has provided any personal information to or on any of the Site, we will remove that information as soon as possible.

If you are a parent or guardian who believes that your Minor under the age of 13 has submitted personal information or other information to us without your consent, please contact privacy@helenexley-usa.com. Once we verify that you are the parent or legal guardian, at your request, we will promptly provide to you information regarding what, if any, personal information we have collected about your child and how it has been used or shared. We will, at your request, remove personal information about your child from its database and instruct our affiliates and third party partners to do the same.

If you are a Minor under the age of 18, you may request and obtain removal of certain content or information posted on the Site by sending an email to privacy@helenexley-usa.com with “Privacy Rights for Minors” in the subject line. Please be advised that our removal of your post(s) does not ensure complete or comprehensive removal of the content or information you have posted on the Site.

Data retention policy

We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Authorized Agent

You may use an authorized agent to submit a request to access your information, delete your information, or opt out of the sale of your information. To designate an agent for these purposes:

You must provide us with a copy of a written and signed permission given to your authorized agent; and
You must verify your own identity directly with us.

Your California Privacy Rights

California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization’s “business purpose” as those terms are defined under California law. You can find a list of the categories of information that we share by contacting us and making the request. We do not discriminate against California consumers who exercise any of their rights described in this policy.

Do Not Track Disclosure

Certain web browsers may provide an option by which you may ask your browser to inform websites you visit that you do not wish your activities to be tracked by cookies or other persistent identifiers, commonly called "Do Not Track Signals".

Important information about third party devices, ISPs, websites

This Privacy Policy applies solely to information collected by the Exley Publications enterprise. Whenever you click on links and banners, if any, on the Site that take you to a third party website or you use, download or install third party software applications onto your Device, your use of those third party websites and/or software will be subject to the third party’s privacy policies, not Exley Publications’. Additionally, please note that when using the Site, third party mobile device manufacturers and internet service providers (ISPs) may collect personal information about you and your use of such third party products and services will be subject to the third party’s privacy policies.

In addition, our website includes links to other websites whose privacy practices may differ from those of Exley Publications. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Information collected from visitors from outside the United States

Certain jurisdictions outside the United States require that we have a lawful basis to justify our processing of your personal information. Where applicable, the lawful bases that Exley Publications relies upon to justify a particular processing activity may differ from the lawful basis used to justify a different processing activity. Exley Publications relies on the following lawful bases to process personal information, as permitted under applicable law:

Processing necessary for the negotiation, execution, or performance of contracts;
Processing to comply with legal and regulatory obligations and as necessary for the establishment, exercise, or defense of legal claims;
Processing in furtherance of our legitimate interests, including our interests to conduct legitimate business activities (such as improving our products and services, to communicate with you, to secure our systems, among other legitimate interests);
Processing for employment purposes;
Processing based on your consent; and

We may obtain your consent to collect and use certain types of personal information when we are required to do so by law. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Policy. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

You can contact us at privacy@helenexley-usa.com for more information about our processing of your personal information.

Some jurisdictions outside the United States have provided individuals with certain rights in relation to the processing of their personal information. This may be the case, for example, if you are located in the European Union or United Kingdom. These rights are not available to everyone, and they do not necessarily apply in all contexts. You may have a right under your jurisdiction’s data protection law to the following with respect to some or all of your personal information:

To request access to your personal information (including under Article 15 of the General Data Protection Regulation (“GDPR”));
To request that we rectify or erase your personal information (including under GDPR Articles 16 and 17);
To request that we restrict or block the processing of your personal information (including under GDPR Articles 21 and 22);
To provide your personal information directly to another, i.e., a right to data portability (including under GDPR Article 20); and
When we previously obtained your consent, to withdraw consent to processing (including under GDPR Article 21).

To exercise these rights, please contact us via the contact details set out below. We may, after receiving your request, require additional information from you to honor the request and verify your identity. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

If you are concerned about how your personal information is used, please email us at privacy@helenexley-usa.com or contact us. You may also have the right to lodge a complaint against us. To do so, contact your local data protection authority (if one exists in your country).

By doing business or interacting with Exley Publications, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other facility locations selected by Exley Publications.

Any dispute between you and us regarding the privacy of your personal information is subject to this Privacy Policy and the Terms of Use dated 1 November 2021, including limitation on damages and any dispute or claim arising out of or in connection with it,, resolution of disputes, and application of English Law.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us by emailing privacy@helenexley-usa.com. You may also mail inquiries and concerns to: Chief Privacy Officer, Exley Publications Limited, 16 Chalk Hill, Watford, WD19 4BG, United Kingdom

Effective Date: November 1, 2021